Terms & Conditions

Africansurfaris Surf Camps Ltd Consumer Disclosure Notice

Mandatory information you must know and understand

Documents

Passports valid for at least 6 months beyond the date of departure are mandatory for UK & European and USA citizens when traveling to all foreign countries. All persons traveling abroad must be responsible for their own visas in countries which require visas to enter.

It is critical that you consult the Consulate offices of the destination country in order to verify its entry visa requirements, and this must typically be done well in advance of travel as some visas can take weeks to months to obtain.

Vaccinations

The Centers for Disease Control maintains updated, expert information on this subject on their website. It is highly recommended that you (the traveller) are up to date on all relevant vaccinations.

Consult with your doctor in advance of your departure and get professional medical advice. For further information visit www.nhs.uk on health travel.

Medical conditions

Mandatory for all travellers to ensure you declare any medical conditions prior to booking with Africansurfaris Surf Camps. You (the traveller) must ensure that you are fit to travel and have all relevant medication, which must be approved by the airline & country of entry as legal medicines.

Travel insurance

Africansurfaris Surf Camps recommends comprehensive travel insurance through your preferred provider which should include coverage for trip cancellation and interruption, baggage delay, baggage loss, theft or damage, travel delay, emergency medical and dental, emergency medical transport and evacuation, and travel accident insurance.

Africansurfaris Surf Camps Ltd accepts no responsibility for any or all of the above regardless of the traveller’s decision to purchase travel insurance.

Airline tickets

All airline tickets are the responsibility of the traveller. Before purchasing your airline ticket it is recommended that you liaise with the Head Office of Africansurfaris Surf Camps.

Cancellation and refund policy

Unless otherwise specified all tour deposits and payments are non-refundable. There are no refunds or partial refunds given for early departures or checkouts from any tour, charter, expedition, or other trip. There are no refunds given for reasons pertaining to surf or weather conditions. There are no refunds given for reasons pertaining to political instability.

Surfboards

Most airlines charge excess baggage fees for surfboards. Some airlines have excess and oversized baggage embargos during select times of the year to select countries. Some aircraft types do not accept surfboards at all or only accept surfboards within required dimensions. Please ensure that you have booked your travel on a surf-friendly airline. If you book your tickets online, you do so at your own risk, and Africansurfaris Surf Camps accepts no responsibility for failure of surfboards to arrive at your destination and such outcome will have no bearing on Africansurfaris Surf Camps cancellation policies.

Website accuracy

Africansurfaris Surf Camps will make every effort to ensure the accuracy of our website; it is however intended as a guide to the tours & services provided, which may occasionally change.

Media and images

Africansurfaris Surf Camps will at times be exposed to media interests; blogs, Facebook, Instagram images and editorials are likely to be used by Africansurfaris Surf Camps for promotion, marketing and exposure to Africansurfaris Surf Camps. Please inform Africansurfaris Surf Camps verbally or in writing if you do not consent to images or editorials of you being used commercially by Africansurfaris Surf Camps.

Law and jurisdiction

These conditions form a contract between us, which will be construed in accordance with English Law, and it is agreed between us that each will submit to the jurisdiction of the English Courts.

Cancellation by you

If you wish to cancel your booking before the commencement of your tour you will be required to pay the following surcharges:

60 or more days before departure: retention of deposit
55 – 45 days before departure: 50% of the total cost of your trip
44 – 35 days before departure: 80% of the total cost of your trip
34 – 20 days before departure: 90% of the total cost of your trip
Less than 20 days: 100% of the total cost of your trip

If you leave a tour before the specific end date, other than as a result of a breach of this agreement, no refund will be paid to you.

Complaints

If, during your tour, you wish to make a complaint, you should inform Africansurfaris Surf Camps as soon as possible. We advise any such complaints or problems be raised with the Tour Manager. We will investigate any claims made and try to resolve them. If the matter cannot be resolved during the tour then you must write a letter to our head office at least 2 weeks after the end of your tour.

Africansurfaris Surf Camps will only deal with complaints made by the person on the tour or legal guardian if a minor. The client will receive a written reply from the Director of Africansurfaris Surf Camps or the Operations Manager.

Release and assumption of risk

I understand and agree that during the tour, expedition, or other trip in which I will participate, under the arrangements of Africansurfaris Surf Camps, hereinafter its agents, employees, associates, affiliated companies, or subcontractors, certain risks and dangers may arise, including, but not limited to, acts of God, the hazards of traveling in unsafe or politically unstable areas or under unsafe conditions, the dangers of civil disturbances and war, the forces of nature, dangers and risks inherent in sporting activities, the negligent or reckless acts or omissions of Africansurfaris Surf Camps, its agents, employees, officers, directors, associates, affiliated companies, or subcontractors, travel by boat, automobile, train, ship, aircraft, or other means of conveyance, and accident or illness in remote places without access to medical facilities, transportation, or means of rapid evacuation and assistance.

Africansurfaris Surf Camps shall not be responsible for any injuries, damages, or losses caused to any traveller in connection with any of the above and/or terrorist activities, social unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent’s control.

Traveller assumes complete and full responsibility for, and hereby releases the agent and/or Africansurfaris Surf Camps from any duty of, checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety or security conditions at such destinations. For information concerning possible dangers at international destinations, contact the consulate for the traveling destination.

In consideration of, and as a part of the payment for, the right to participate in such treks, tours, expeditions, or other activities and as a part of the payment for the services arranged for me by Africansurfaris Surf Camps and its agents, employees, associates, affiliated companies, or subcontractors:

I DO HEREBY EXPRESSLY ASSUME ALL OF THE ABOVE RISKS, including, to the extent permitted by law, the risk of negligent or reckless acts or omissions of Africansurfaris Surf Camps, its agents, employees, officers, directors, associates, affiliated companies, or subcontractors, and I DO HEREBY EXPRESSLY AGREE TO FOREVER RELEASE, DISCHARGE AND HOLD Africansurfaris Surf Camps and its agents, employees, officers, directors, associates, affiliated companies, and subcontractors HARMLESS against any and all liability, actions, causes of action, debts, suits, claims, and demands of any and every kind and nature whatsoever which I now have or which may hereafter arise out of or in connection with my trip or participation in any activities arranged for me by Africansurfaris Surf Camps and its agents, employees, associates, affiliated companies, or subcontractors.

THE TERMS OF THIS AGREEMENT SHALL SERVE AS A COMPLETE RELEASE AND EXPRESS ASSUMPTION OF RISK for myself, my heirs, assignees, administrators, executors, and all members of my family, including any minors accompanying me.

I HAVE READ AND FULLY UNDERSTAND THE PROVISIONS AND THE LEGAL CONSEQUENCES OF THIS RELEASE AND ASSUMPTION OF RISK, AND I HEREBY AGREE TO ALL OF ITS CONDITIONS.